Roganic Pakistan – Refund and Return Policy

1. Overview At Roganic Pakistan, we are committed to providing our customers with the highest quality organic products. If for any reason you are not completely satisfied with your purchase, you may return the item(s) within 7 days of delivery for a full refund or exchange.

2. Return Eligibility To be eligible for a return, the following conditions must be met:

  • The item(s) must be unused and in the same condition that you received them.
  • The item(s) must be in the original packaging.
  • Proof of purchase (receipt or order confirmation) must be provided.

3. Non-Returnable Items Certain items are not eligible for return, including:

  • Perishable goods (such as food, flowers, newspapers, or magazines)
  • Intimate or sanitary goods
  • Hazardous materials or flammable liquids and gases
  • Gift cards
  • Downloadable software products
  • Some health and personal care items

4. Return Process To initiate a return, please follow these steps:

  1. Contact our customer service team at [insert email/phone number] within 7 days of receiving your order to request a return authorization.

  2. Once your return is authorized, securely package the item(s) and include the proof of purchase.

  3. Ship the item(s) to the following address:

    Roganic Pakistan Returns [Insert Return Address Here]

5. Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your card issuer’s policies.

6. Exchanges If you need to exchange an item for the same product, contact our customer service team to arrange the exchange. Exchanges are subject to product availability.

7. Shipping Costs Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you are shipping an item over PKR 5,000, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

8. Damaged or Defective Items If you receive a damaged or defective item, please contact us immediately at [insert email/phone number] with your order number and details of the product. We will promptly arrange for a replacement or refund.

9. Contact Us For any questions related to refunds and returns, please contact our customer service team at:

  • Email: [roganicpakistan@gmail.com]
  • Phone: [+923101120241]

Thank you for shopping at Roganic Pakistan!